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Have a question about your account, rates, or how Merical works? We're here to help.

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Other ways to reach us

Email support

[email protected]

We reply within one business day.

Live chat

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Chat with us directly from your Merical account.

Help center

help.merical.com

Browse guides, FAQs, and tutorials.

Quick answers

How do I top up my account?

Log in, go to Add Credit, and pay by card or PayPal. Top-ups are instant.

I can't connect my call — what should I do?

Check your internet connection and make sure you're dialing the full international number including country code. If the issue persists, contact support.

How do I cancel my plan?

Go to Account Settings and select Cancel Plan. Your access continues until the end of the current billing period.